Refunds 

You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Platform and only in the event of any of the following circumstances:

your order packaging has been tampered or damaged at the time of delivery

us cancel your order due to (A) your delivery location following outside our designated delivery zones; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or

Our decision on refunds shall be at our sole discretion and shall be final and binding.

All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit/debit card.

In case of payment at the time of delivery, you will not be required to pay for:

orders where the packaging has been tampered or damaged by us;

wrong order being delivered; or

items missing from your order at the time of delivery.